SAP CRM Course – The only Analytics Course you need

⏰24 hours | ▶️ 24 Videos | 📣 49 Participants | 🔥11 Reviews

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Course Description

The purpose of the SAP CRM (Customer Relationship Management) course is to impart extensive knowledge and abilities in the application of SAP CRM software for efficient customer relationship management.

The professionals who work in sales, marketing, and customer service jobs, as well as anyone interested in pursuing a career in CRM consulting or management, are the intended students for this course.

The first portion of the training is an introduction to SAP CRM, during which the participants will get an awareness of the fundamental principles, aims, and advantages of CRM.

They get an understanding of the many modules that make up SAP CRM, such as Sales, Marketing, and Service, as well as how each of these modules collaborates with the others to improve interactions with customers and propel the growth of businesses.

The course material goes into the fundamental capabilities of SAP CRM, beginning with the Sales module.

Participants get an understanding of how to efficiently estimate and monitor sales performance, as well as how to manage client accounts, create and track sales orders, and exploit the capabilities of the opportunity and pipeline management systems.

In addition to this, they investigate the capabilities of sales analytics and reporting in order to get insights into the patterns of sales and to make educated business choices.

This course will also go over the Marketing module of SAP CRM, which is another important component of SAP CRM.

Participants get an understanding of how to design and carry out marketing campaigns, as well as how to segment consumer data and carry out actions related to targeted marketing.

They get the knowledge necessary to utilise marketing analytics and monitoring technologies in order to analyse the efficacy of marketing campaigns and improve marketing strategy.

Participants will also develop an understanding of lead management and nurturing, as well as approaches for consumer segmentation and profiling.

This course devotes a significant amount of time to examining the Service module of SAP CRM. Participants are instructed in the management of customer service procedures, the handling of service requests, and the tracking of service-level agreements (SLAs).

They learn case management, problem resolution, and escalation procedures in order to better serve customers.

The course material also includes service analytics and reporting, with the goal of determining the degree to which service performance meets the expectations of customers.

In addition, participants will get practical experience with the SAP CRM software through a series of hands-on activities and simulations of real-world situations.

Participants are provided with the chance to interact with the user interface of the system, travel through the various modules, and carry out a variety of CRM-related tasks.

They learn how to design the system in accordance with the requirements of the company and how to customise the features to correspond with the particular requirements of the organisation.

This course has an emphasis not only on the technical elements of CRM deployment, but also on the strategic and commercial considerations of doing so.

Participants get valuable information on customer relationship management (CRM) best practises, techniques for change management, and customer-centric business models.

They investigate the many ways in which CRM may be connected with other enterprise systems, such as ERP (Enterprise Resource Planning), in order to improve the quality of the customer experience and expedite corporate operations.

Participants are guided throughout the course by experienced teachers who give expert information, practical examples, and real-world case studies.

Throughout the course, participants are guided by professional instructors. They are also provided with continuing assistance and feedback to provide the best possible outcomes for their learning.

At the conclusion of the training, participants will have built a solid foundation in SAP CRM and will be armed with the skills necessary to effectively install and maintain CRM solutions.

In conclusion, the SAP CRM course provides students with a complete and in-depth examination of the functionality, deployment, and administration of SAP CRM software.

It provides participants with the information and skills essential to utilise SAP CRM to increase sales and marketing performance, build customer connections, and offer great customer service.

This course will give you with the fundamental tools to thrive in today’s customer-centric business environment, whether you are an experienced professional in sales, marketing, or customer service.

Features

✅Lifetime access	✅Lifetime video access
✅Real-time case studies	✅The project integrated into the Curriculum
✅24*7 Support from our team of administrators

Course Content

1. SAP CRM Introduction

SAP Customer Relationship Management: An Overview
CRM Architecture in SAP
SAP CRM Industry Examples
SAP Landscapes, CRM User Interface, and Business Partners
Sub-processes inside SAP and the SAP interface technology
Simple Improvement Workbench.

2. SAP CRM User Interface (Web UI)

An Overview of the CRM Landscape and Architecture
Component Workbench, Work Area, and Navigation Bar in SAP CRM: What’s the Difference?
Functions in the Workplace and the Makeup of the Menu Bar
Customization and individualization
An Overview of the WebClient UI Framework WebClient UI Navigation Launching and Using the WebClient UI
The Backbone of the WebClient User Interface
Implementing the Business Object Layer
Using the GENIL (Generic Interaction Layer) to work on
The SAP CRM WebClient UI Software Development Kit (SDK) is a configuration tool for the web client user interface.

3. SAP CRM Base Customizing

Object personalization
SAP Customer Relationship Management
Product Leader Region Management
Enterprise Partner
Organisational Design
Management Software for Commercial Transactions
Managing Business Associates
Middleware Billing and Sales
Monitoring and management of errors in replication administration.

4. Sales & Marketing Management

Sales Management:

Management of Activities

Financials Management

Management of territories

Opportunities Management

Quotations and Orders Management

Pipeline Activity Management

Reporting and Analytics Management

Marketing Management:

Management of leads

Segmentation and list management

Marketing strategy and execution

Marketing analytics and reporting

Interaction Center (Web Client)

IC Agent Inbox

The Role of the Web Client

IC Alerts

Web Client Profile

Communication Architecture

Launch Script IC Manager

Send out a notice

Role of the Agent in Processing

IC Rule Policies Such as ERMS and IDI

SAP CRM Solution Overview

The SAP Sales, Service, and Marketing CRM

SAP CRM Interaction Analytics

SAP Business Process Management using

SAP for Industries

Administration of SAP CRM Channels

SAP CRM E-Commerce

Integration with Other SAP Suites

SAP Industry Software

SAP CRM Architecture

Web UI (User Interface) for SAP CRM

CRM Middleware from SAP

CRM Application Platform SAP

CRM Marketing using SAP

Sales of SAP CRM

SAP CRM Support

Interaction Centre (IC) SAP CRM

Partner Channel Management (PCM) in SAP CRM

CRM Analytics from SAP.

5. Service, Campaign, Lead, and Opportunity Management

Service Management:

Management of Service Requests

Returns and Complaints Management

Management of Service Contracts

Installed Base Management

Service Analytics and Reporting

Service Order Management

Campaign Management:

Marketing Strategy and Execution

Campaign Execution

Lead Management

Campaign Effectiveness and Reporting

Lead Management:

Lead qualification,

Lead conversion

Lead analytics, as well as reporting

Opportunity Management:

Identifying Opportunities

Opportunity Evaluation and Qualification

Analytics and Reporting on Opportunities

quotation and Order Management

Quotation and Order Management Overview

Process and Configuration of Quotation Management

Configuration and Order Management Process

Control Copying Between Quotations and Orders

Pricing and Billing Administration

Output Management for Quotations and Orders Credit Management

Management of Returns and Cancellations

Checking Availability and Managing ATP

Order Analytics and Reporting for Rebate Processing

Business Partner Management

Configuration and customization of business partners

Relationships and Roles of Business Partners

Management of Business Partner Hierarchy

Partner Determination and Workflow Management

Partner Channel Management

Partner Contract Management

Partner Analytics and Reporting

Business Partner Grouping and Segmentation

SAP CRM Analytics and Reporting

Framework and Tools for Reporting

OLAP Analysis and CRM Interactive Reporting

Dashboards and standard reports

Making and Changing Reports and Dashboards

Reporting using the Internet

Extraction and analysis of real-time analytics data

SAP BW integration with BusinessObjects Design

Optimisation of BI Analytical Processes

Enhancements to CRM Analytics and Reporting

SAP CRM Pricing

Configuration and customization of pricing

Condition Tables and Condition Techniques

Pricing Methodologies and Access Sequences

Pricing Policy and Procedures

Pricing in Sales and Service Operations

Pricing Analytics and Reporting Integration with SAP ECC and other SAP modules Rebate Processing and Agreement Management

Price Improvements and Customizations

Master Data Management

A Quick Overview of SAP CRM

Product Master Data Management

Master Data Business Partner Management

Territory Management Organisational Management

Data Replication for Master

CRM from SAP Governance of Master Data

Data Validation and Quality

Mapping and Transformation of Data

Enhancements and customizations to the data model

SAP ECC and other SAP modules integration

Analytics and Reporting on Master Data

Real-time project

Real-time SAP CRM implementation

Configuration of the SAP CRM project environment

Demonstration of the Project

Evaluation and input from experts

Interview and resume preparation.

FAQ’s

❓What specific skills can be gained from completing SAP CRM training?

✅ Customise SAP CRM modules like Sales Force Automation, Service, and Marketing.

SAP CRM Organisational Management and Transactions.

Knowledge of SAP CRM Data Model, Business Objects, and UIT.

SAP CRM-savvy client relationship manager.

❓Are there any prerequisites for enrolling in a SAP CRM training course?

✅ Before taking an SAP CRM training course, you should be familiar with SAP Business Suite, ERP, and CRM business operations and customer interactions. Business processes and SAP technology should also be understood.

❓What types of certifications can be obtained after completing SAP CRM training?

✅ Certified Application Associate—CRM

CAPP-CRM

SAP Solution Operations Certification

SAP BPO Certification

SAP CRM Certification

SAP Certified Development Associate—CRM.

❓How much does an SAP CRM certification cost?

✅ Regional and national SAP CRM certification costs vary. Certification costs €400–€1,000.

❓What are the benefits of taking an SAP CRM Online Training course?

✅ Expert Technical Knowledge: An SAP CRM Online Training Course will teach you the capabilities and features of SAP CRM.

Expand Your Skillset: An online training course will teach you how to build and customise SAP CRM and provide you the latest tips and techniques to maximise its use.

Increase Productivity: The training may help you master SAP CRM’s complicated workflow and procedure, making you more productive.

Professional Credibility: SAP CRM certification is worldwide recognised as a signal of professional credibility, making it a competitive advantage.