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ISO IEC 20000 Lead Auditor Training

⏰24 hours | ▶️ 24 Videos | 📣 9061 Participants | 🎓 3482 Reviews | 4.8 ⭐⭐⭐⭐⭐

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June 11(1 HR A DAY)
07:30 AM IST
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Course Description

Have ISO/IEC 20000 Lead Auditor training and know-how to perform master audit techniques and being capable of managing an audit program, customers, audit team, and disputes resolution.

This technology permits you to broaden the vital information to carry out a Service Management System (SMS) audit using extensively identified audit principles, processes, and techniques.

Join tutorials now, which is probably done on weekdays and weekends. Here you will be provided with 100% practical and theoretical knowledge with tasks and PDF materials.

Find your reachable training in a custom-designed way. Get exceptional training to implement an SMS audit and update your abilities with the assist of this technical course.

So, grab the course completion. Then, with our trainer’s guidance, you will be finding the most appropriate strategies to get ISO/IEC 20000 Lead Auditor certifications and get placed in the tremendous MNCs.


✅Lifetime access ✅Lifetime video access
✅Real-time case studies ✅The project integrated into the Curriculum
✅24*7 Support from our team of administrators

Course Content

1. Normative, regulatory and legal framework related to IT Service

2. Fundamental principles of IT Service

3. ISO 20000 certification process

4.IT Service Management System (SMS)

5. Detailed presentation of the clauses 4 to 10 of ISO 20000-1

6. Fundamental audit concepts and principles

7. Audit approach based on evidence and on risk

8. Preparation of an ISO 20000 certification audit

9. SMS documentation audit

10. Conducting an opening meeting

11. Communication during the audit

12. Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation

13. Audit test plans

14. Formulation of audit findings

15. Documenting nonconformities

16. Audit documentation

17. Quality review

18. Conducting a closing meeting and conclusion of an ISO 20000 audit

19. Evaluation of corrective action plans

20. ISO 20000 Surveillance audit

21. ISO 20000 internal audit management program


❓ Do you offer any discount/offer?

✅ Yes, offers keep changing from time to time. You can chat with us or call our training coordinator for more details.

❓ Is there any demo video which I can watch before enrolling to the course?

✅ Yes, we have provided a Demo video section on each course page so that you can get a glimpse into the course you want to enroll.

❓ How soon after signing up would I get access to the learning content?

✅ Yes, we will provide access to all the learning materials after the complete payment for the course.

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