● Introduction to Object Oriented programming
● OOP Concepts
● Introduction to Process, Business Process, BPM
● Benefits of BPM Solutions
● Various BPM tools in the Market
● Introduction to Case Management

● What is Pega ?
● Evolution of Pega Platform
● Pega Footprint in various domains
● Introduction to Pega Infinity
● Pega Capabilities
● Pega Installation
● Introduction to Pega Studios
● Roles on a Pega project

● Exploring the Pega Studios
● Introduction to the Dev Studio
● Creating a Pega application
● Introduction to creating a Framework application
● Working on creating an Implementation Application
● Difference between Framework & Implementation applications

● Introduction to Case types
● What is a Case life cycle
● Design a case type
● User context
● Updating Case status
● How to add instructions to assignments

● Parallel processing
● How to perform processes in parallel
● Alternate Paths
● Optional actions
● Adding optional actions to a case
● Skipping processes and stages
● How to skip a process or stage in a workflow

● Introduction to Smart Shapes
● Process Flow Rule
● Flow Action Rule
● Introduction to Section.
● Layouts & Controls in Section
● Creating Work Object & Tracking WO
● Where am I

● Introduction to flow action pre- and post-processing
● Pre- and post-processing in flow actions
● Configuring pre- and post-processing for flow actions
● Operator Profile
● Application and Access groups

● Introduction to adding fields to a case type
● Data elements in Pega applications
● Page Mode & Value Mode properties
● How to manage properties
● How to reference a property
● Defining properties
● User views
● Configuring user views

● Introduction to data in memory
● Data storage in memory
● Clipboard
● Types of Pages in Clipboard
● pyWorkPage
● How to view clipboard data
● How to use and set property values with the Clipboard
● Tracer

● Inheritance Types in PEGA
● What is Direct Inheritance & Pattern Inheritance
● Concept of Dual Inheritance
● Introduction to Class Structures

● Manipulating case data
● Introduction to setting property values automatically
● Data transforms
● How to set values with data transforms
● How to set default property values
● Data transforms and superclassing

● Introduction to Data Pages
● How to configure a Data Page
● Source data to Data Elements with Data Pages
● Load Management

● Using Activity to define Business logic
● Configuring Activity
● How to Call One Activity from Another Activity
● Various methods in Activity
● Understanding the Difference between Call, Branch & Queue

● Routing work to users
● How to route assignments
● Introduction to Worklist & Work Baskets
● How to configure custom routing
● Case approval configuration
● How to configure a single level approval
● How to configure cascading approvals
● Creating workgroup & workbasket

● Decision points
● How to add a decision point to a process
● Decision Rules in PEGA.
● How to call Decision Rules
● When rule, Decision Table, Decision Tree & Map Value
● Expression Functions

● Introduction to Declarative Processing
● Declare Expressions
● Declare Constraints
● Declare On Change
● Declare Trigger
● Declare Index
● Declare Collection
● Forward Chaining & Backward Chaining

● Declare Index.
● Introduction to optimizing report data
● Data storage in Pega applications
● Property optimization
● Optimizing properties for reporting

● Reporting: Creating business reports
● Introduction to creating business reports
● The role of reports
● Business and process reports
● The Report Browser
● How to create a report
● How to organize report results
● Creating a report
● Organizing report results

● Setting a service level
● Service level agreements
● How to add a service level to an assignment
● How to add a service level to a case
● How to add service levels throughout the case life cycle

● What is Ruleset
● Rule Set and Versioning
● How to create a new rule-set version
● How to lock a rule set version
● About Check-in, Check-out & Private edit

● Introduction to validating user data
● Methods of data validation
● Validate rule
● Edit validate rule
● Configure validate rule and edit validate rule
● Validating a flow action using validate rule

● How to build a section rule
● How to build a section for reuse
● Creating dynamic layouts in a section
● Using different types of layouts and controls

● Introduction to configuring and sending
● correspondence
● Case communications
● Sending an email from a case
● How to configure correspondence rules

● Introduction to Unit testing rules
● Unit testing
● How to unit test a rule

● Delegating Rule management to Business Users
● Business Rule delegation
● How to delegate rules to business users

● Application Debugging Tools
● Clipboard
● Tracer
● Reviewing Log files
● Live UI
● Analyzing application performance

● Application Security
● Managing Access control
● Adding roles to an access control model
● Managing access to individual rules
● Managing user access with access groups

● DevOps
● Continuous Integration
● DevOps Technology
● Deployment Manager

● Introduction to styling an application
● Styling an application with skins
● How to customize an application appearance with skins
● Controlling application appearance with a skin

● Interview Questions Discussion, Q & A Session