Service Now Training – The only Course you need

⏰26 hours | ▶️ 23 Videos | 📣 320 Participants |🔥 225 Reviews

Choose a Plan that Works for You

Course Description

So you want to learn Service Now? Great job!

Do you know Service Now is the most trending course?

There are massive opportunities in Service Now as it leads the market.

Our Service Now Training course is a job oriented course ie at the end of the course you can
easily clear interviews or on board into an ongoing Service Now project.

Features

✅Lifetime access✅Lifetime video access
✅Real-time case studies✅The project integrated into the Curriculum
✅24*7 Support from our team of administrators

Course Content

Introduction To ITIL

Introduction to ITSM
Incident Management
Problem Management and change management
Service Request Management
Configuration Management Database
SLA’s and OLA’s

Introduction to Service now

Tool Introduction
Current Competitors
Releases
User Licenses
Using Wiki and Community

Basic Administration

Customizing Home Pages
Form Layouts and list layouts
Adding Users to Groups
Granting Roles to Users
Introducing Applications and Modules
Creation of tables and Modules
Creating tickets and raising Requests
Creating SLA’s
Performance Metrics

Advanced Administration

UI Policies, Notifications
Dictionary Entries and Overrides
Data Policies
List Control and Calculations
Exporting the Data from Service-Now
Update sets imports and Exports
Scheduling Jobs

Scripting

Business Rules
Client Scripts
UI Actions
Script Includes
Jelly Scripting

Reporting

Bar Charts
Pie Charts
List Reports
Pivot Tables
Using scripting in Reporting
Scheduling Reports
Making Gauges

Cloning And Upgrades

Need For cloning and ways to implement it
Upgrading the instance for new Release

Content Management

Introduction to CMS
Creating Sites
Creating Pages
Creating Blocks using Scripting
Login Rules

Configuration Management

Classes in CMDB
Mapping Configuration Item to Asset Records
Loading the CI’s into Service-Now
Relating Configuration items

Import Sets

Loading Data of different Formats
Using Data Sources
Using Transform Maps and Transform scripts

Service Catalog

Creating Catalog Items using Variables and Variable sets
Creating Record Producers
Design the flow using Workflow
Creating Execution Plans
Writing Catalog Client Scripts and Catalog UI Policies

Workflows

Creating Workflows on different tables
Approvals using workflows
Using Different Activities in workflows

MID Server Installation

Installing MID server on an instance
Testing the MID Server using another Logins
Importing Files by Using MID Server

FAQ’s

❓ Do you offer any discount/offer?

✅ Yes, offers keep changing from time to time. You can chat with us or call our training coordinator for more details.

❓ Is there any demo video which I can watch before enrolling to the course?

✅ Yes, we have provided a Demo video section on each course page so that you can get a glimpse into the course you want to enroll.

❓ How soon after signing up would I get access to the learning content?

✅ Yes, we will provide access to all the learning materials after the complete payment for the course.

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Alamara Jamadar 

HR Officer, Associate CIPD

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HR Unit Officer

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Customer Experience Executive

I profoundly recommend CloudFoundation. The course content is straightforward...more 

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Agile Integration Systems Analyst at IBM

Immeasurable online content. The tutors have...more 

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Conversationalist at Blue Smart Fish

The experience has been extremely satisfying. I like the interaction...more 

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