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Service Now Training – The only Course you need

⏰26 hours | ▶️ 23 Videos | 📣 320 Participants |🔥 225 Reviews

Choose a Plan that Works for You

Upcoming Batches PST

 Weekday 

Apr 04 (1 HR A DAY)
07:00 PM PST
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 Weekday 

Apr 14 (1 HR A DAY)
07:00 AM PST
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 Weekend

Apr 09 (1 HR A DAY)
07:00 PM PST
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Upcoming Batches IST

 Weekend 

Apr 05 (1 HR A DAY)
07:30 AM IST
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 Weekday 

Apr 14 (1 HR A DAY)
07:30 PM IST
Enroll Now  →

 Weekend 

Apr 10 (1 HR A DAY)
07:30 AM IST
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Course Description

So you want to learn Service Now? Great job!

Do you know Service Now is the most trending course?

There are massive opportunities in Service Now as it leads the market.

Our Service Now Training course is a job oriented course ie at the end of the course you can
easily clear interviews or on board into an ongoing Service Now project.

Features

✅Lifetime access ✅Lifetime video access
✅Real-time case studies ✅The project integrated into the Curriculum
✅24*7 Support from our team of administrators

Course Content

1.Introduction

  • What is Service-now?
  • What is SaaS?
  • What is PaaS?
  • Browser supportability
  • Logging in to Service-now
  • Introduction to Cloud

2.Basic Administration

  • User Administration
  • Granting Roles
  • Creating tickets and raising Requests
  • Crating Menus
  • Form Layouts and list layouts
  • Introducing Applications
  • Creating Modules
  • Customizing tables
  • Dictionary Entries and Overrides
  • List Controls

3.Advanced Administration

  • UI Policies
  • UI Actions
  • Access Controls (ACLs)
  • Dictionary Entries
  • Email Notifications
  • Import sets g. Data Polices
  • Business Rules
  • Client Scripts
  • Transform Maps
  • Scheduled jobs
  • Loading Data of different Formats
  • Creating incidents and change using record producers
  • Creating Order Guides.

4.Customization

  • Creating Custom Table
  • Creating custom application
  • Creating Fields and Menus
  • Creating Workflows
  • Approval Mapping ServiceNow Course Content
  • Using other workflow activities
  • Creating Service Catalog
  • Creating Service Level Agreements and Operational Level Agreements

5.Integrations

  • Basics of LDAP Integrations for User Import
  • Overview on Web Services
  1. I) Direct Web Services
  2. II) Transform Map Web Services
  • Overview on MID Server Installation 

Reporting

Bar Charts
Pie Charts
List Reports
Pivot Tables
Using scripting in Reporting
Scheduling Reports
Making Gauges

7.System Upgrades

  • Needs for cloning and ways to implement
  • New Releases
  • New Features

8. ITIL Process

  • Overview on Incident Management
  • Overview on Change Management
  • Overview on Problem Management
  • Overview on Knowledge Management
  • Overview on Service Catalog

9.Configuration Management

  • Classes in CMDB
  • Mapping Configuration Item to Asset Records
  • Relating Configuration items

10.Content Management

  • Introduction to CMS
  • Creating Sites
  • Creating Pages
  • Login Rules

11.ITSM Modules experience

  • Incident Management
  • Problem Management
  • Change
  • Knowledge
  • SLA
  • Service Catalog
  • Customer Service Management
  • Project Portfolio
  • Contract Management
  • Governance and Risk Compliance
  • Demand Management
  • Survey Management
  • Service Portal

12.Non ITSM Experience

  • Integration with Monitoring tools – Nim soft and CASOI integration
  • Data Migration Project: API or Manually data import
  • HPSM to Service now
  • Remedy to Service now
  • CA to Service now
  • LDAP and SSO Experience

14.Relationships

  • Dictionary override, defining field attribute
  • Business Rules, field styles.
  • Email to ticket conversion.

FAQ’s

❓ Do you offer any discount/offer?

✅ Yes, offers keep changing from time to time. You can chat with us or call our training coordinator for more details.

❓ Is there any demo video which I can watch before enrolling to the course?

✅ Yes, we have provided a Demo video section on each course page so that you can get a glimpse into the course you want to enroll.

❓ How soon after signing up would I get access to the learning content?

✅ Yes, we will provide access to all the learning materials after the complete payment for the course.

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Course: Service Now Training - The only Course you need