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ISO IEC 20000 Lead Implementer

⏰24 hours | ▶️ 24 Videos | 📣 8162 Participants | 🎓 3729 Reviews | 4.8 ⭐⭐⭐⭐⭐

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Apr 10(1 HR A DAY)
07:00 PM PST
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Apr 20(1 HR A DAY)
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Upcoming Batches IST


Apr 11(1 HR A DAY)
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Apr 29(1 HR A DAY)
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Apr 21(1 HR A DAY)
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Course Description

Get your ISO/IEC 20000 Lead Implementer training and know about advancing the necessary expertise to sustain an organization in implementing and governing IT SMS specified in ISO/IEC.

Implementation of SMS is based on this technology is assorted. High ISO HLS allows fluent integration with the help of consistent management systems. In addition, the standard incorporates practices validated to be beneficial in the service management industry.

Know this technical course in our online classes that are to be conducted on Weekdays and weekends available in a customized way. Just practical or theoretical knowledge won’t be enough. It would be best if you grabbed expertise for this tool in both ways.

Most MNCs offer a massive platform of possibilities for people who obtained hands-on experience using technology as security tools. So, have tutorials for this course with our experienced trainers.

Salaries for those streams are pretty impressive, so be a part of it and examine the technologies. Then, get guidance and discover an excellent job. ISO/IEC 20000 Lead implementer certification is provided better opportunities.


✅Lifetime access ✅Lifetime video access
✅Real-time case studies ✅The project integrated into the Curriculum
✅24*7 Support from our team of administrators

Course Content

1.Introduction to management systems and the process approach

2. Presentation of the ISO 20000 family of standards and comparison with ITIL V2 and V3

3. Fundamental principles of IT Service

4. Preliminary analysis and establishment of the maturity level of an existing IT Service Management System based upon ISO 21827

5. Writing a business case and a project plan for the implementation of an SMS

6. Definition of the scope of an SMS

7. Definition of an SMS policy and objectives

8. Documentation of the processes and procedures

9. Service level management

10. Budgeting and accounting for IT services

11. Competence management

12. Change management

13. Configuration and release management

14. Capacity and availability management

15. Service continuity and security management

16. Incident and problem management

17. Operations management of an SMS

18. Controlling and Monitoring an SMS

19. Development of metrics, performance indicators and dashboards

20. ISO 20000 internal Audit

21. Management review of an SMS

22. Implementation of a continual improvement program

23.Preparing for an ISO 20000 certification audit


❓ Do you offer any discount/offer?

✅ Yes, offers keep changing from time to time. You can chat with us or call our training coordinator for more details.

❓ Is there any demo video which I can watch before enrolling to the course?

✅ Yes, we have provided a Demo video section on each course page so that you can get a glimpse into the course you want to enroll.

❓ How soon after signing up would I get access to the learning content?

✅ Yes, we will provide access to all the learning materials after the complete payment for the course.

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