SAP CRM Course – The only Analytics Course you need
⏰24 hours | ▶️ 24 Videos | 📣 49 Participants | 🔥11 Reviews
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- Free study Materials
- Premium Technical support
Instructor Led Live Training
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- Advanced sessions
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Upcoming Batches IST
Weekday
Jan 13(1 HR A DAY) |
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Weekday
Jan 27(1 HR A DAY) |
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Weekend
Jan 23(1 HR A DAY) |
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Course Description
The purpose of the SAP CRM (Customer Relationship Management) course is to impart extensive knowledge and abilities in the application of SAP CRM software for efficient customer relationship management.
The professionals who work in sales, marketing, and customer service jobs, as well as anyone interested in pursuing a career in CRM consulting or management, are the intended students for this course.
The first portion of the training is an introduction to SAP CRM, during which the participants will get an awareness of the fundamental principles, aims, and advantages of CRM.
They get an understanding of the many modules that make up SAP CRM, such as Sales, Marketing, and Service, as well as how each of these modules collaborates with the others to improve interactions with customers and propel the growth of businesses.
The course material goes into the fundamental capabilities of SAP CRM, beginning with the Sales module.
Participants get an understanding of how to efficiently estimate and monitor sales performance, as well as how to manage client accounts, create and track sales orders, and exploit the capabilities of the opportunity and pipeline management systems.
In addition to this, they investigate the capabilities of sales analytics and reporting in order to get insights into the patterns of sales and to make educated business choices.
This course will also go over the Marketing module of SAP CRM, which is another important component of SAP CRM.
Participants get an understanding of how to design and carry out marketing campaigns, as well as how to segment consumer data and carry out actions related to targeted marketing.
They get the knowledge necessary to utilise marketing analytics and monitoring technologies in order to analyse the efficacy of marketing campaigns and improve marketing strategy.
Participants will also develop an understanding of lead management and nurturing, as well as approaches for consumer segmentation and profiling.
This course devotes a significant amount of time to examining the Service module of SAP CRM. Participants are instructed in the management of customer service procedures, the handling of service requests, and the tracking of service-level agreements (SLAs).
They learn case management, problem resolution, and escalation procedures in order to better serve customers.
The course material also includes service analytics and reporting, with the goal of determining the degree to which service performance meets the expectations of customers.
In addition, participants will get practical experience with the SAP CRM software through a series of hands-on activities and simulations of real-world situations.
Participants are provided with the chance to interact with the user interface of the system, travel through the various modules, and carry out a variety of CRM-related tasks.
They learn how to design the system in accordance with the requirements of the company and how to customise the features to correspond with the particular requirements of the organisation.
This course has an emphasis not only on the technical elements of CRM deployment, but also on the strategic and commercial considerations of doing so.
Participants get valuable information on customer relationship management (CRM) best practises, techniques for change management, and customer-centric business models.
They investigate the many ways in which CRM may be connected with other enterprise systems, such as ERP (Enterprise Resource Planning), in order to improve the quality of the customer experience and expedite corporate operations.
Participants are guided throughout the course by experienced teachers who give expert information, practical examples, and real-world case studies.
Throughout the course, participants are guided by professional instructors. They are also provided with continuing assistance and feedback to provide the best possible outcomes for their learning.
At the conclusion of the training, participants will have built a solid foundation in SAP CRM and will be armed with the skills necessary to effectively install and maintain CRM solutions.
In conclusion, the SAP CRM course provides students with a complete and in-depth examination of the functionality, deployment, and administration of SAP CRM software.
It provides participants with the information and skills essential to utilise SAP CRM to increase sales and marketing performance, build customer connections, and offer great customer service.
This course will give you with the fundamental tools to thrive in today’s customer-centric business environment, whether you are an experienced professional in sales, marketing, or customer service.
Features
✅Lifetime access | ✅Lifetime video access |
✅Real-time case studies | ✅The project integrated into the Curriculum |
✅24*7 Support from our team of administrators |
Course Content
1. SAP CRM Introduction
- SAP Customer Relationship Management: An Overview
- CRM Architecture in SAP
- SAP CRM Industry Examples
- SAP Landscapes, CRM User Interface, and Business Partners
- Sub-processes inside SAP and the SAP interface technology
- Simple Improvement Workbench.
2. SAP CRM User Interface (Web UI)
- An Overview of the CRM Landscape and Architecture
- Component Workbench, Work Area, and Navigation Bar in SAP CRM: What’s the Difference?
- Functions in the Workplace and the Makeup of the Menu Bar
- Customization and individualization
- An Overview of the WebClient UI Framework WebClient UI Navigation Launching and Using the WebClient UI
- The Backbone of the WebClient User Interface
- Implementing the Business Object Layer
- Using the GENIL (Generic Interaction Layer) to work on
- The SAP CRM WebClient UI Software Development Kit (SDK) is a configuration tool for the web client user interface.
3. SAP CRM Base Customizing
- Object personalization
- SAP Customer Relationship Management
- Product Leader Region Management
- Enterprise Partner
- Organisational Design
- Management Software for Commercial Transactions
- Managing Business Associates
- Middleware Billing and Sales
- Monitoring and management of errors in replication administration.
4. Sales & Marketing Management
Sales Management:
Management of Activities
Financials Management
Management of territories
Opportunities Management
Quotations and Orders Management
Pipeline Activity Management
Reporting and Analytics Management
Marketing Management:
Management of leads
Segmentation and list management
Marketing strategy and execution
Marketing analytics and reporting
Interaction Center (Web Client)
IC Agent Inbox
The Role of the Web Client
IC Alerts
Web Client Profile
Communication Architecture
Launch Script IC Manager
Send out a notice
Role of the Agent in Processing
IC Rule Policies Such as ERMS and IDI
SAP CRM Solution Overview
The SAP Sales, Service, and Marketing CRM
SAP CRM Interaction Analytics
SAP Business Process Management using
SAP for Industries
Administration of SAP CRM Channels
SAP CRM E-Commerce
Integration with Other SAP Suites
SAP Industry Software
SAP CRM Architecture
Web UI (User Interface) for SAP CRM
CRM Middleware from SAP
CRM Application Platform SAP
CRM Marketing using SAP
Sales of SAP CRM
SAP CRM Support
Interaction Centre (IC) SAP CRM
Partner Channel Management (PCM) in SAP CRM
CRM Analytics from SAP.
5. Service, Campaign, Lead, and Opportunity Management
Service Management:
Management of Service Requests
Returns and Complaints Management
Management of Service Contracts
Installed Base Management
Service Analytics and Reporting
Service Order Management
Campaign Management:
Marketing Strategy and Execution
Campaign Execution
Lead Management
Campaign Effectiveness and Reporting
Lead Management:
Lead qualification,
Lead conversion
Lead analytics, as well as reporting
Opportunity Management:
Identifying Opportunities
Opportunity Evaluation and Qualification
Analytics and Reporting on Opportunities
quotation and Order Management
Quotation and Order Management Overview
Process and Configuration of Quotation Management
Configuration and Order Management Process
Control Copying Between Quotations and Orders
Pricing and Billing Administration
Output Management for Quotations and Orders Credit Management
Management of Returns and Cancellations
Checking Availability and Managing ATP
Order Analytics and Reporting for Rebate Processing
Business Partner Management
Configuration and customization of business partners
Relationships and Roles of Business Partners
Management of Business Partner Hierarchy
Partner Determination and Workflow Management
Partner Channel Management
Partner Contract Management
Partner Analytics and Reporting
Business Partner Grouping and Segmentation
SAP CRM Analytics and Reporting
Framework and Tools for Reporting
OLAP Analysis and CRM Interactive Reporting
Dashboards and standard reports
Making and Changing Reports and Dashboards
Reporting using the Internet
Extraction and analysis of real-time analytics data
SAP BW integration with BusinessObjects Design
Optimisation of BI Analytical Processes
Enhancements to CRM Analytics and Reporting
SAP CRM Pricing
Configuration and customization of pricing
Condition Tables and Condition Techniques
Pricing Methodologies and Access Sequences
Pricing Policy and Procedures
Pricing in Sales and Service Operations
Pricing Analytics and Reporting Integration with SAP ECC and other SAP modules Rebate Processing and Agreement Management
Price Improvements and Customizations
Master Data Management
A Quick Overview of SAP CRM
Product Master Data Management
Master Data Business Partner Management
Territory Management Organisational Management
Data Replication for Master
CRM from SAP Governance of Master Data
Data Validation and Quality
Mapping and Transformation of Data
Enhancements and customizations to the data model
SAP ECC and other SAP modules integration
Analytics and Reporting on Master Data
Real-time project
Real-time SAP CRM implementation
Configuration of the SAP CRM project environment
Demonstration of the Project
Evaluation and input from experts
Interview and resume preparation.
FAQ’s
❓What specific skills can be gained from completing SAP CRM training?
✅ Customise SAP CRM modules like Sales Force Automation, Service, and Marketing.
SAP CRM Organisational Management and Transactions.
Knowledge of SAP CRM Data Model, Business Objects, and UIT.
SAP CRM-savvy client relationship manager.
❓Are there any prerequisites for enrolling in a SAP CRM training course?
✅ Before taking an SAP CRM training course, you should be familiar with SAP Business Suite, ERP, and CRM business operations and customer interactions. Business processes and SAP technology should also be understood.
❓What types of certifications can be obtained after completing SAP CRM training?
✅ Certified Application Associate—CRM
CAPP-CRM
SAP Solution Operations Certification
SAP BPO Certification
SAP CRM Certification
SAP Certified Development Associate—CRM.
❓How much does an SAP CRM certification cost?
✅ Regional and national SAP CRM certification costs vary. Certification costs €400–€1,000.
❓What are the benefits of taking an SAP CRM Online Training course?
✅ Expert Technical Knowledge: An SAP CRM Online Training Course will teach you the capabilities and features of SAP CRM.
Expand Your Skillset: An online training course will teach you how to build and customise SAP CRM and provide you the latest tips and techniques to maximise its use.
Increase Productivity: The training may help you master SAP CRM’s complicated workflow and procedure, making you more productive.
Professional Credibility: SAP CRM certification is worldwide recognised as a signal of professional credibility, making it a competitive advantage.
❓What features are included in SAP CRM Online Training?
✅SAP CRM Overview and User Interface
Mastering SAP CRM System Menus
CRM Partnering, Products, and Pricing
CRM Data Creation, Maintenance, and Reporting
SAP CRM Customer Interactions
Web Apps and Interaction Centre
Using SAP CRM Transactions
Data and System Optimisation
SAP CRM Analytics and Reporting
Organising
Customising SAP CRM.
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