ServiceNow Fundamentals Training – The only Course you need
ServiceNow Fundamentals Training – The only Course you need
⏰26 hours | ▶️ 23 Videos | 📣 320 Participants |🔥 225 Reviews
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Self Paced
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- Advanced sessions
- Interview Q&A
- Free study Materials
- Premium Technical support
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- Live Instructor
- Advanced sessions
- Interview Q&A
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Corporate Training
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Course Description
ServiceNow Training is the best way to become proficient by having practical experience.
ServiceNow helps in transforming your business into digital IT workflows.
It is very much helpful for various HR functions and managing the business process workflows.
ServiceNow has three Certifications which include Certified System Administrator, Certified Implementation Specialist, and Certified Application Developer.
We provide job-oriented online training classes for ServiceNow courses to benefit the learners in improving their job opportunities.
Features
| ✅Lifetime access | ✅Lifetime video access |
| ✅Real-time case studies | ✅The project integrated into the Curriculum |
| ✅24*7 Support from our team of administrators |
Course Content
1.Introduction
- What is Service-now?
- What is SaaS?
- What is PaaS?
- Browser supportability
- Logging in to Service-now
- Introduction to Cloud
2.Basic Administration
- User Administration
- Granting Roles
- Creating tickets and raising Requests
- Crating Menus
- Form Layouts and list layouts
- Introducing Applications
- Creating Modules
- Customizing tables
- Dictionary Entries and Overrides
- List Controls
3.Advanced Administration
- UI Policies
- UI Actions
- Access Controls (ACLs)
- Dictionary Entries
- Email Notifications
- Import sets g. Data Polices
- Business Rules
- Client Scripts
- Transform Maps
- Scheduled jobs
- Loading Data of different Formats
- Creating incidents and change using record producers
- Creating Order Guides.
4.Customization
- Creating Custom Table
- Creating custom application
- Creating Fields and Menus
- Creating Workflows
- Approval Mapping ServiceNow Course Content
- Using other workflow activities
- Creating Service Catalog
- Creating Service Level Agreements and Operational Level Agreements
5.Integrations
- Basics of LDAP Integrations for User Import
- Overview on Web Services
- I) Direct Web Services
- II) Transform Map Web Services
- Overview on MID Server Installation
Reporting
Bar Charts
Pie Charts
List Reports
Pivot Tables
Using scripting in Reporting
Scheduling Reports
Making Gauges
7.System Upgrades
- Needs for cloning and ways to implement
- New Releases
- New Features
8. ITIL Process
- Overview on Incident Management
- Overview on Change Management
- Overview on Problem Management
- Overview on Knowledge Management
- Overview on Service Catalog
9.Configuration Management
- Classes in CMDB
- Mapping Configuration Item to Asset Records
- Relating Configuration items
10.Content Management
- Introduction to CMS
- Creating Sites
- Creating Pages
- Login Rules
11.ITSM Modules experience
- Incident Management
- Problem Management
- Change
- Knowledge
- SLA
- Service Catalog
- Customer Service Management
- Project Portfolio
- Contract Management
- Governance and Risk Compliance
- Demand Management
- Survey Management
- Service Portal
12.Non ITSM Experience
- Integration with Monitoring tools – Nim soft and CASOI integration
- Data Migration Project: API or Manually data import
- HPSM to Service now
- Remedy to Service now
- CA to Service now
- LDAP and SSO Experience
14.Relationships
- Dictionary override, defining field attribute
- Business Rules, field styles.
- Email to ticket conversion.
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