The ServiceNow Admin Interview Questions blog! If you work as or want to become a ServiceNow specialist or are interested in becoming one, this blog is tailored for you!

As demand for ServiceNow specialists grows exponentially, gaining in-depth knowledge about its platform and operations becomes even more essential.

Our servicenow administration interview questionsblog can deliver an extensive selection of common interview questions related to ServiceNow Administration positions, ideal if you are starting or expanding an administrative career path!

These questions were selected based on recent trends and are frequently seen during ServiceNow Admin interviews.

Let’s dive right in, make this count and prepare to ace our following ServiceNow Admin interview!

1. What is ServiceNow Admin?
ServiceNow Admin is a platform that allows developers to develop custom applications and customise out-of-the-box applications, such as IT service management.

It follows the Information Technology Infrastructure Library (ITIL) principles and offers applications like HR, CSM, and incident management.

2. Who is the strong competitor of ServiceNow Admin?

The intense competitor of ServiceNow Admin is BMC Remedy, which has a monopoly regarding ICSM tools.

3. How can users customise applications in ServiceNow Admin?

Users can customise existing applications in ServiceNow Admin by modifying objects based on their roles.

4. What is the latest version of ServiceNow Admin?

The latest version of ServiceNow Admin is named after cities such as Jakarta, Orlando, Paris, and Cuba. The latest versions are Q Back, Q B, and C.

5. How do users login to ServiceNow Admin?

Users log in to ServiceNow Admin by providing their username, email, and password.

After signing up, users receive an email with their personal ID and password.

6. What are the benefits of ServiceNow Admin being a cloud-based solution?

ServiceNow Admin, a cloud-based solution, allows users to request and release instances from their instances anywhere, like a cyber cafe, without needing a separate cloud-based solution.

7. How can non-admin users customise their features in ServiceNow?

Non-admin users can customise their features in ServiceNow by using the “System” or “Instance” theme, which changes the appearance and colours of the UI but doesn’t affect the core system forms accessible by administrators.

8. What are the available UIs for ServiceNow?

The available UIs for ServiceNow are UI 15 and UI 16.

Users can switch between these UIs based on their preferences.

9. What is the purpose of the impersonation feature in ServiceNow?

The impersonation feature in ServiceNow allows administrators to log in as users without a password.

This feature is used for testing access settings and settings and can also be used for production purposes.

10. How do administrators create a new user in ServiceNow?

Administrators can create a new user in ServiceNow by going to the “Users” section and selecting “Users.”

11. How can users customise their forms in ServiceNow?

Users can customise their forms in ServiceNow by choosing to remain on the same form and save them when they want to update their profile.

The system also provides suggestions for users to stay on the same form.

12. How can an administrator change the company logo to an extension logo in ServiceNow?

An administrator can change the company logo to an extension logo in ServiceNow by going to System Properties, changing the theme to “Advantage”, and saving the changes.

13. What image format is used for the image in the planner, and how does it reflect in the form?

The image in the planner is set to UIF16 format, which is reflected in the form.

14. How can the date format of an instance be changed, and where is this change reflected?

The date format of an instance can be changed from the settings provided in the user profile, and this change is reflected in the form.

15. How can a user change any record’s date format and time zone?

Users can change the date format and time zone for any record through the settings in their user profile.

16. How do the settings for a particular user affect the smooth mail, and what is the default date format for all users?

The settings for a particular user overwrite the settings for soft mail, and the default date format for all users is the same.

17. Who can customise their system settings and preferences, and what changes can they make?

Users can customise their system settings and preferences and change other users’ date format and time zone.

18. What aspects of the system have users learned about, and what tools are available for navigation and data filtering?
Users have learned about impersonation, date format, time zone, user profiles, password settings, and admin users.

They can use the ServiceNow administrator interview questions and answers.

“Hover” and “Right” shortcuts to filter data and delete repeating records.

19. Can a user switch back to the administrator view after modifying their personal view, and how is this accomplished?

After a few days, a user can switch back to the admin view and reset to the default view.

20. What is the confusion around the default view and the difference between what the administrator sets and the user sets?

The confusion arises from the distinction between the administrator’s and user’s settings, which can be applied to any table, including custom tables.

21. How are changes promoted to the live environment in an organisation with five developers assigned to specific tasks?

Developers work in separate teams to promote changes to the high environment, which are tested and advanced to the UAT or stage environment.

Once the test team approves, the development is promoted to the live environment.

22. What is the purpose of the update set feature in Service Now admin, and how is it used?

The update set feature allows developers to promote changes from one instance to another, capturing their work and enabling them to move the update set between instances.

23. What is the global application in Service Now admin, and how is it used?

The global application lists all applications in the Service Now admin instance, such as the web application, which displays the IMPMC and relevant information.

24. How has the scope changed for creating an update set, and what is the importance of this change?

The scope has changed from global to local, emphasising the dependency on the application when creating an updated set.

25. How can a user select and modify a record in the system?

The user can select a user from the system and fill out the necessary information.

The manager can also request a virtual data record, change the field’s label by clicking the “edit” button, select the desired label, and modify it.

26. How are labels and dictionary values configured in the system?

There are two ways to configure labels and dictionary values: one configures labels, and one configures dictionaries.

27. How is a dropdown field created with different values?

The field type is selected, and the user can add values to the field using a dictionary or by configuring choices.

There are two ways to add choices: create a new choice, save and submit, or create multiple options.

28. What common field types are used by users when working on services?

Users often work with string and 80 fields, and Spring fields can be used for choice or reference fields for data-related items.

Examples include date, date time, integer, and currency fields.

29. How can a field be deleted from the system?

A field can be deleted from the delete button or the figure table.

30. How is a table created in a database, and how is a field deleted from a table?

They discuss two ways to delete a table and organise the fields in a table.

They also discuss the importance of keeping an update set separate from the current one.

31. What is the main focus of the described data conversion process?

The main focus of the data conversion process is converting data from Excel to a specific format, focusing on the expiry date and popular date.

32. What are some potential issues with the system during the conversion process?

Potential issues with the system include creating duplicate records based on a unique key.

33. What is suggested to avoid creating duplicate records?

Updating existing records and creating new ones based on a primary key, such as a product name, is suggested to avoid creating duplicate records.

34. What is the importance of changing the binary image?

The importance of changing the binary image is mentioned, but the text does not provide the exact reason.

35. What is the difference between UI 16 and UI 15, and which should users prefer?

The difference between UI 16 and UI 15 is not specified, but users should prefer UI 16 as they are more comfortable with the new UI.

36. Why is it important to know the service version used?

It is essential to know the version of the service used to troubleshoot issues, like the recent blank screen problem caused by update sets.

37. What is the purpose of ServiceNow in creating an update set?

ServiceNow creates a default application scope for each application. However, developers can create their update set to suit their needs better.

38. How can a new table be created in the Swap Man application?

A new table can be created by making a small table under the application and moving it to another system.

39. How can a parent or relationship be created for updates in ServiceNow?

A parent or relationship for updates can be created by a deployment team member who can automatically update it.

40. How are tables created in the system definition in ServiceNow?

The additional you seem to be at it, the innovative we be of assistance but be passionate by your personality and brightness with this Multiple-choice Question.

 1. What is the primary function of Service Now admin?

To develop custom applications and customise out-of-the-box applications ✔️
Compete with BMC Remedy in the market.
To provide incident management only
Follow ITIL principles

2. Who is a strong competitor of Service Now admin?

BMC Remedy
PMC Remedy ✔️
ITL-sent tools
ICSM tools

3. What applications are offered by Service Now admin besides ICSM?

HR and CSM ✔️
ITIL and ITI
IT and ICSM
None of the above

4. How do users access their instance after signing up on Service Now admin?

Credit shares and login credentials
Using their personal ID and password
City names like R
Using their username and password ✔️

5. What is the latest version of Service Now admin named after?

Cities such as Jakarta, Orlando, Paris, and Cuba ✔️
The number of features in the version
Release year of the version
The development team of the version

6. How do users request and release instances for their instances on Service Now admin?

Through a cloud-based solution ✔️
Installing Developer Studio on their devices
By logging in to the server to modify objects
ServiceNow admin questions

7. What is the role of the user interface in ServiceNow?

Navigate the system ✔️
To manage user roles
Handle administrative tasks
Customise user profiles

8. What is the difference between admin and non-admin users regarding accessibility in ServiceNow?

Admin users can access all features, while non-admin users can access specific aspects based on their roles. ✔️
Admin users can access only the core system forms, while non-admin users can access all features.
Non-admin users have the same accessibility.
Users cannot access any features, while interview questions for servicenow administration

9. How can users change the appearance and colours of the ServiceNow interface?

By using the “System” or “Instance” theme ✔️
Upgrading to UI 16
Switching back to UI 15
Using the “Switch to UI 16” option

10. What was the initial user interface available for ServiceNow users?

UI 15 ✔️
UI 16
UI 17
UI 18

Tables are created in the system definition by selecting the correct update set for each application before development.

ServiceNow admins require technical expertise and platform familiarity to succeed in their role.

Interview questions on ServiceNow configuration and vital aspects are covered in this blog article’s interview questions for ServiceNow admin interviews.

Reading interview questions may help you better grasp the abilities and information necessary for becoming an administrator of this service platform.

Before attending your servicenow admin interview questions and answers, research its requirements and usage in detail.

Keep this in mind so you can demonstrate an awareness of both.

Your goal should be to show confidence, honesty and passion about its capabilities.

Good luck with both!!!!