CRM & Sales Process<\/em><\/strong><\/p>\nCRM<\/em><\/strong><\/p>\nCustomer relationship management (CRM) is a term that refers strategies and technologies that companies use to manage and analyze customer interaction and data throughout the customer lifecycle with the goal of improving business relationship with customers. <\/em><\/p>\n![\"C:\\Users\\Abhilash\\Downloads\\clipboard-image](\"https:\/\/cloudfoundation.com\/blog\/wp-content\/uploads\/2018\/10\/c-users-abhilash-downloads-clipboard-image-6-pn.png\")
<\/em><\/p>\nHow NetSuite CRM work??<\/em><\/strong><\/p>\n\n- NetSuite CRM is a strong and influential customer relationship management solution that possesses the companies by providing total 360-degree view of their clients.<\/em><\/li>\n
- Users experience a constant stream of data from all accepts, throughout their client lifecycle. <\/em><\/li>\n<\/ul>\n
![\"C:\\Users\\Abhilash\\Downloads\\clipboard-image](\"https:\/\/cloudfoundation.com\/blog\/wp-content\/uploads\/2018\/10\/c-users-abhilash-downloads-clipboard-image-7-pn.png\")
<\/em><\/p>\n\n- With NetSuite CRM, companies can deliver outstanding customer service from the beginning stages of lead management all the way to achievement and post-sales support.<\/em><\/li>\n
- This platform offers users more than the common features that CRM systems contribute.<\/em><\/li>\n
- On top of the usual abilities, NetSuite CRM comes with robust and advanced techniques like sales force automation, customer service management, and marketing automation.<\/em><\/li>\n<\/ul>\n
What is Sales Process?<\/em><\/strong><\/p>\nSales process is a systematic, repeatable series of steps that track the interaction between seller and customer from the first point of engagement to close.<\/em><\/p>\n\n- Lead\u2192 Opportunity\u2192 Estimate\u2192 <\/em><\/li>\n
- Sales Order\u2192Fulfillment\u2192 Sales invoice<\/em><\/li>\n<\/ul>\n
![\"C:\\Users\\Abhilash\\Desktop\\SA.jpeg\"](\"https:\/\/cloudfoundation.com\/blog\/wp-content\/uploads\/2018\/10\/c-users-abhilash-desktop-sa-jpeg.jpeg\")
<\/em><\/p>\nLead<\/em><\/strong><\/p>\n\n- Lead will be a single person or a company who is looking to purchase a service or product.<\/em><\/li>\n
- It is like inquiry from customer, so Lead record will be having the set of contact information for customer. <\/em><\/li>\n
- When a lead record is created, it is assigned to a sales representative.<\/em><\/li>\n<\/ul>\n
Lead type:<\/em><\/strong><\/p>\n\n- Unqualified:<\/em><\/strong> Sales rep acquired the basic info but he doesn\u2019t know whether deal will be done or not with customer so he is still trying to identify product that customer want.<\/em><\/li>\n
- Qualified:<\/em><\/strong> Sales rep came to know that lead has ability and willingness to purchase. Sales rep can proceed.<\/em><\/li>\n<\/ol>\n
Opportunity<\/em><\/strong><\/p>\n\n- Opportunity is qualified lead.<\/em><\/li>\n
- Sales rep first speaks with a prospect or customer about a deal, the sales rep create an opportunity record and indicates which sales items the customer is interested in, so from here negotiations will start between customer and sales rep.<\/em><\/li>\n<\/ul>\n
Opportunity stage:<\/em><\/strong><\/p>\n\n- In Discussion (20%)<\/em><\/li>\n
- Identified Decision Makers (30%)<\/em><\/li>\n
- In Negotiation (45%)<\/em><\/li>\n
- Proposal (60%)<\/em><\/li>\n
- Project closed won(75%)<\/em><\/li>\n
- purchasing (90%)<\/em><\/li>\n
- Closed won (100%)<\/em><\/li>\n
- Closed Lost(0%)<\/em><\/li>\n
- Lost customer(0%)<\/em><\/li>\n<\/ol>\n
Estimate<\/em><\/strong><\/p>\n\n- Some seller provides to customers a quotation or estimate before the order has been accepted.<\/em><\/li>\n
- Customer typically reviews the estimate and perhaps asks for changes.<\/em><\/li>\n
- After an opportunity record has been saved, sales reps can attach information related to the opportunity and create estimates and other transactions for the deal.<\/em><\/li>\n<\/ul>\n
Approval status:<\/em><\/strong><\/p>\n\n- Approved:<\/em><\/strong> supervisor has been approved sales Rep can proceed further.<\/em><\/li>\n
- Pending Approval:<\/em><\/strong> Supervisor has to approve it.<\/em><\/li>\n
- Rejected:<\/em><\/strong> supervisor has been Rejected it.<\/em><\/li>\n<\/ol>\n
Sales Order<\/em><\/strong><\/p>\n\n- Sales order is a commercial document use for confirmation of sale between customer and seller before actual delivery. <\/em><\/li>\n
- It contains details of services.<\/em><\/li>\n<\/ul>\n
Approval status:<\/em><\/strong><\/p>\n\n- Pending approval:<\/em><\/strong> supervisor has to approval<\/em><\/li>\n
- Pending fulfillment:<\/em><\/strong> supervisor has to approval<\/em><\/li>\n<\/ul>\n
Fulfillment<\/em><\/strong><\/p>\n\n- When sales rep fulfills an order, sales rep pull the items from inventory, package them and send them to the recipient. And inventory will decrease.<\/em><\/li>\n
- shipment status:<\/em><\/strong>\n
\n- Picked <\/em><\/li>\n
- packed<\/em><\/li>\n
- shipped<\/em><\/li>\n<\/ol>\n<\/li>\n<\/ul>\n
Sales Invoice<\/em><\/strong><\/p>\n\n- A deals receipt is a bill to the customer, after a deal has been requested.<\/em><\/li>\n<\/ul>\n
CREATING\u00a0A\u00a0LEAD\u00a0RECORD<\/em><\/strong><\/p>\n\n- Go to\u00a0Lists > Relationships > Leads > New.<\/em><\/li>\n<\/ul>\n
![](\"https:\/\/cloudfoundation.com\/blog\/wp-content\/uploads\/2018\/10\/word-image-195.png\")
<\/em><\/p>\n\n- Creating the Opportunity Record<\/em><\/li>\n
- Transactions>Sales>Creates Opportunities<\/em><\/li>\n<\/ul>\n
![](\"https:\/\/cloudfoundation.com\/blog\/wp-content\/uploads\/2018\/10\/word-image-196.png\")
<\/em><\/p>\n\n- Creating the Estimate Record<\/em><\/li>\n
- Transactions>Sales>Prepare Estimate<\/em><\/li>\n<\/ul>\n
![](\"https:\/\/cloudfoundation.com\/blog\/wp-content\/uploads\/2018\/10\/word-image-197.png\")
<\/em><\/p>\n\n- Creating the Sales Order Record<\/em><\/li>\n
- Transactions>Sales>Sales Orders<\/em><\/li>\n<\/ul>\n
![](\"https:\/\/cloudfoundation.com\/blog\/wp-content\/uploads\/2018\/10\/word-image-198.png\")
<\/em><\/p>\n\n- Creating the Fulfill Order Record<\/em><\/li>\n
- Transactions>Sales>Fulfill orders<\/em><\/li>\n<\/ul>\n
![](\"https:\/\/cloudfoundation.com\/blog\/wp-content\/uploads\/2018\/10\/word-image-199.png\")
<\/em><\/p>\n\n- Creating the Invoice Order Record<\/em><\/li>\n
- Transactions>Sales>Creates Invoices<\/em><\/li>\n<\/ul>\n
![](\"https:\/\/cloudfoundation.com\/blog\/wp-content\/uploads\/2018\/10\/word-image-200.png\")
<\/em>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member name=”Mahesh J” position=”Author” image_url=”https:\/\/cloudfoundation.com\/blog\/wp-content\/uploads\/2018\/04\/123.gif” facebook_url=”https:\/\/www.facebook.com\/Asha24-Pvt-Ltd-138627763526482\/” twitter_url=”https:\/\/twitter.com\/asha24Inc” google_url=”https:\/\/plus.google.com\/111936015202626235742″ linkedin_url=”https:\/\/www.linkedin.com\/company-beta\/13348538\/” _builder_version=”3.1.1″ header_font=”Titillium Web|700|||||||” body_font=”Titillium Web||||||||” body_font_size=”16″]Hello all! I\u2019m a nature\u2019s child, who loves the wild, bringing technical knowledge to you restyled.
\n[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_post_title meta=”off” featured_image=”off” _builder_version=”3.0.106″ title_font=”Titillium Web||||||||” title_text_align=”left” title_text_color=”rgba(0,0,0,0.8)” title_font_size=”47″ custom_margin=”|||10%” title_font_size_tablet=”40″ title_font_size_phone=”35″ title_font_size_last_edited=”on|desktop”][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.7″ text_font=”Titillium Web|300|||||||” text_text_color=”rgba(0,0,0,0.8)” text_font_size=”20″ text_line_height=”1.6em” max_width=”800px” max_width_last_edited=”off|phone” custom_margin=”|||10%” custom_margin_last_edited=”off|desktop” hover_enabled=”0″ text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|phone” text_line_height_last_edited=”off|phone” sticky_enabled=”0″] \ud83d\udce3 2741 Participants |\ud83c\udf93 1985 Reviews | 4.8 […]<\/p>\n","protected":false},"author":3,"featured_media":52685,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[85],"tags":[101,99,100,98],"class_list":{"0":"post-52553","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-netsuite","8":"tag-netsuite-crm-certification","9":"tag-netsuite-crm-certification-training","10":"tag-netsuite-crm-online-training","11":"tag-netsuite-crm-training"},"yoast_head":"\n
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